Website discovery

Let's plan your new website.

Hi Roshawnda — I'm Ted Nguyen. Before we build anything, I want to understand how your pickup and delivery business runs, what isn't working on your current site, and what you need it to do.

Your answers help me:

Fix what's slowing down signups today.
Build only what your business needs.
Give you a clear, fair proposal.

About 10–12 minutes. Skip anything you're unsure about. Only your name and email are required. Answers go only to me.

Website

About you and the business

Your name *

Please enter your name.

Email *

Please enter a valid email.

Phone (optional)

Your role

Service areas you want to focus on Other areas (optional) Residential vs. commercial mix today Where do you want to grow most?

Website

What's not working on your current site?

Check everything that applies.

Anything else? (optional) What do customers say about the site?

Website

What should your new site do?

Pick everything you want.

Top priority — if the site did only one thing well Must-haves (optional) Websites you like (optional) Anything on the current site you want to keep?

Operations

Volume, capacity, and service area

These answers help the site promise only what you can deliver.

Residential orders per week

Average order size (lbs)

Max orders per week you could handle now

Same-day / rush service

Peak days Rush cutoff time and pickup windows (Mon–Sat) Turnaround you can keep every time

Same day24 hours48 hours48+ hrs for hang-dry and specialty

Zip codes you serve today Zips for a waitlist or future expansion Holiday and weather rules

Minimum order — keep $35?

Fuel / delivery surcharge

Route / driver software

Bag policy

Specialty items and add-ons you offer (or want to)

Customers & marketing

How customers find you — and where they drop off

Where new customers come from Where do most people stop before booking? Which first-order offer should be the one offer? Is the VIP / email list bringing in customers?

Gift cards

Subscriptions / monthly plans

Commercial clients — today and goal Commercial share of revenue: today → goal

Who runs Google / Meta ads?

Monthly ad spend ($)

Are the ads paying off?

1 = wasted money · 5 = clearly profitable

Chat widget (WotNot)

Email / SMS after signup

Trust, pricing & success

Brand, competition, and what winning looks like

Woman- and veteran-owned — how prominent?

Reviews today

Do you ask for reviews?

Photos: do you have real photos of your team, van, and work? Words or claims you must use Words or claims you never want (besides luxury, perfect, best) Who do you lose customers to locally? Current residential rate What would make a price increase feel fair to customers? In 90 days, what does winning look like? Must have at launch vs. later (phase 2)

Website

Your current setup and costs

This helps me give you a fair comparison. Estimates are fine. Skip anything you'd rather discuss in person.

Who built / manages the site?

Monthly website fee ($)

Setup / build fees paid ($)

Other monthly marketing spend ($)

What's included in what you pay?

Contract length

Cancellation notice

Who owns your domain?

Which logins do you have? How satisfied are you with your current provider?

1 = not satisfied · 5 = very satisfied

Website

Timeline and next steps

When would you like the new site live? Best way to reach you

Phone callText EmailIn person

Best days / times Brand files and photos Anything else I should know?

Last step

Review your answers

Check everything, then submit.

✓

Thank you, Roshawnda.

Your answers are in. I'll review them and follow up soon.

— Ted Nguyen · trusttedinvestments@gmail.com